Company Policy

  1. Prior appointments are mandatory

We would like to clarify that there are two models – 1. An ongoing series of sessions, scheduled at regular intervals, based on the availability of the client and the professional, where prior appointments are mandatory. 2. A helpline, where you can call or write in whenever you are distressed, and can expect your queries and issues to be addressed. ReFindYouTM follows the first model, and therefore, ad-hoc phone calls cannot be entertained, since our days are planned well in advance. In case of an emergency, you can write to us on email, and if we do have a slot available for Skype/telephonic/in-person session, we will definitely accommodate. We at ReFind YouTM strongly believe in helping you ‘Resolve to Evolve’.

2. Limited/No communication over Whatsapp

All communication regarding doubts, appointments scheduling etc. is to be done through email, on teamrefindyou@gmail.com. If you send a message on Whatsapp, it may not be answered, due to operational challenges. In case of an emergency, where you are unable to access your email, you can send an SMS. You might receive communication about upcoming free and paid workshops and trainings on workshop, so that you can receive them on time for you to sign up for them.

  1. Session duration

The duration of each session would be up to 55 minutes. The session duration will be calculated from the time that was pre-decided, and not based on your time of arrival. Therefore, we request you to factor in travel time in case of in-person sessions, so that you can utilize the entire time allocated for you. Also, we will not continue beyond 55 minutes. Therefore, make sure that you come prepared with the pointers you wish to speak about, and keep them as concrete as possible, so that you make maximum progress.

  1. Fees

The fees for an individual session is different from that of a joint session (a joint session is one that involves two or more individuals, which could be a couple, parent and child, manager and subordinate, colleagues, family of parents and child etc.)  The fee will be conveyed to you before the commencement of sessions and scheduling of appointment.

Kindly note, this is a professional fee, and an investment being made by you for your self-growth. Therefore, we request you not to negotiate, as these fees are non-negotiable.

  1. Payment Terms

Prepayment of fees is mandatory for the appointment to be confirmed. A screenshot of the payment is to be shared on teamrefindyou@gmail.com, for us to confirm receipt and reserve the appointment slot for you. In case of failure to make the payment, we at ReFind YouTM reserve the right to cancel the appointment. The mode of payment will be conveyed to you by the professional on email.

  1. Cancellation Policy

A 50% cancellation fee would be applicable in case you request a cancellation/reschedule to a different time within 24 hours of the appointment. After deduction, the remaining amount will be refunded to you, or will be carried forward. In case of no show, or cancellation within 2 hours of appointment time, we count it as the entire session, and no refund will be made.

  1. Payment modes and terms:

In case of workshops and trainings, there would be a GST component of 18%, which will be conveyed to you at the onset. You can share your GSTIN if you would want a GST invoice.  In case of one-on-one sessions, you can either choose to pay per session, or for two or more sessions in advance.

  1. Session venue

Owing to the pandemic, all sessions will be conducted virtually, either over the telephone or over Video call, the options being Skype, Google Duo or Google Hangout. When the restrictions are eased, the venue of in-person sessions will be our office at Andheri East.

  1. Introductory Form

We would require some basic information from you, in order to help us plan and execute our sessions better. Kindly fill up the form by clicking on the following link: https://forms.gle/o8yNbb3PkdH1Sn2u9 All the information provided is for our records, and will be kept confidential.

  1. Session recording

If you wish to have the session audio-recorded, for you to be able to listen to it multiple times, we can do so, in complete confidentiality. After the session, the audio recording will be mailed to the email id provided by you. You will need to inform us in advance, for us to make necessary provisions. In case of a joint session, if one of the clients is not keen on recording the session, no recording will be done. Note: as a client, you are requested not to record the session without the permission of the professional.

  1. Homework assignment

All assignments agreed upon during the session need to be completed prior to the commencement of the next session. If not, then the topic under discussion may not be addressed in the upcoming session.

We look forward to your cooperation and support, as always!