Company Policy

1. Prior appointments are mandatory

    We would like to clarify that there are two models – 1. An ongoing series of sessions, scheduled at regular intervals, based on the availability of the client and the professional, where prior appointments are mandatory. 2. A helpline, where you can call or write in whenever you are distressed, and can expect your queries and issues to be addressed. ReFindYouTM follows the first model, and therefore, ad-hoc phone calls will not be entertained, since our days are planned well in advance. In case of an emergency, you can write to us on email, and if we have a slot available for a session, we will definitely accommodate. We at ReFind YouTM strongly believe in helping you ‘Resolve to Evolve’.

    2. Communication over email, and not on Whatsapp

    All communication regarding doubts, appointments scheduling etc. is to be done through email, on teamrefindyou@gmail.com. If you send a message on Whatsapp, it may not be answered, due to operational challenges. In case of an emergency, where you are unable to access your email, you can send an SMS. You might receive communication about upcoming free and paid workshops and trainings on Whatsapp, so that you can receive them on time for you to sign up for them.

    3. Session duration

      The duration of each session would be up to 55 minutes. The session duration will be calculated from the time that was pre-decided, and not based on your time of arrival. Therefore, we request you to factor in all possible variables, so that you can utilize the entire time allocated for you. Also, we will not continue beyond 55 minutes. Therefore, make sure that you come prepared with the pointers you wish to speak about, and keep them as concrete as possible, so that you make maximum progress.

      4. Number of sessions

      We ask for a commitment of three sessions at the onset, commercially and intentionally, so that you are ready to take the inward journey and witness change. The three sessions need to be utilized within 45 days. Post the three sessions, you are welcome to avail one session at a time, as and when you feel the need for it. The number of sessions, fees and frameworks are different if you are opting for our specialized coaching programs. 

      5. Fees

        The fees for an individual session is different from that of a joint session (a joint session is one that involves two or more individuals, which could be a couple, parent and child, manager and subordinate, colleagues, family of parents and child etc.)  The fee will be conveyed to you, and requires to be paid in advance before the confirmation of appointment and commencement of sessions. 

        Kindly note, this is a professional fee, and an investment being made by you for your self-growth. Therefore, we request you not to negotiate, as these fees are non-negotiable.

        The fees are revised from time to time. So if you reach out for scheduling sessions after a long gap, the revised fee will be communicated to you, and you can then follow the same process for scheduling the session. 

        6. Payment Terms

          Prepayment of fees is mandatory for the appointment to be confirmed. A screenshot of the payment is to be shared on teamrefindyou@gmail.com, for us to confirm receipt and reserve the appointment slot for you. In case of failure to make the payment, we at ReFind YouTM reserve the right to cancel the appointment. The mode of payment will be conveyed to you by the professional on email.

          7. Cancellation Policy

            A 50% cancellation fee would be applicable in case you request a cancellation/reschedule to a different time within 24 hours of the appointment. In case of no show, or cancellation within 2 hours of appointment time, we count it as the entire session, and no adjustment will be made.

            8. Payment modes and terms

              All sessions, workshops are trainings are subject to an additional 18% GST, which will be conveyed to you at the onset which communicating the fees. You can share your GSTIN if you require a GST invoice. The payment can either be made through UPI or Bank Transfer, and the details are shared on email

              9. Session venue

                All one-on-one sessions are con ducted on Zoom. We conduct in-person workshops, retreats (throughout India) as well as virtual workshops from time to time.

                10. Introductory Form

                  We would require some basic information from you, in order to help us plan and execute our sessions better. Kindly fill out the form by clicking on the following link: https://forms.gle/o8yNbb3PkdH1Sn2u9 All the information provided is for our records, and will be kept confidential.

                  We look forward to your cooperation and support, as always!